If you have a question about the material presented in a particular product, please contact the school administrator.
Below are the most common technical questions we hear. If you are having a problem with the web site, the solution is most likely covered here. If not, please contact the technical support department. Be sure to include your order number if you have one (for example, “W01234567890123”).
No. You only need one Web ID account and should use it for both the online store and training portal.
Your order number is listed on the email confirmation you received upon placing your order in the online store. If you no longer have the confirmation email, the order number can be found in your order history after signing into the online store. If someone else placed the order for you, please contact them for the order number. Order numbers look like this: “W01234567890123.”
Your browser’s security settings may be preventing the site from working properly. This is usually resolved by updating your pop-up blocker’s exception list and your browser’s list of Trusted Sites. In Internet Explorer…